Refund policy

Refund & Return Policy

At Zia Rigging Co., we take pride in providing quality products and ensuring that every order meets our standards. Due to the nature of our products, all sales are final and we do not offer refunds or exchanges except in the circumstances outlined below.

Damaged or Defective Products

If your order arrives damaged, destroyed, or with a product defect, please contact Zia Rigging Co. as soon as possible after receiving your order. We may require photos or other information documenting the damage or defect in order to evaluate the issue.

If the product is determined to have been damaged during shipping or has a manufacturing or product defect, Zia Rigging Co. may, at our discretion, provide a replacement product or refund.

Customer Responsibility

Zia Rigging Co. is not responsible for damage resulting from improper use, misuse, modification, normal wear and tear, or failure to properly care for the product after delivery.

Contact Us

If you believe your order arrived damaged or contains a product defect, please contact us promptly with your order information and a description of the issue. We will review the situation and work with you to determine the appropriate resolution.

By placing an order with Zia Rigging Co., you acknowledge and agree to this Refund & Return Policy.